Eclosix® Policies

Legal and Data Terms of Use Privacy Policy Disclosure

Privacy Policy

1. General

1.1 Eclosix Limited (“we”“us”“our”) regards the lawful and appropriate treatment of personal information as very important to its successful operations and essential to maintaining confidence between the company and those with whom it carries out business. We are the Data Controller, and will process your personal data in full accordance with the Principles of the General Data Protection Regulation 2016 as supplemented by the Data Protection Act 2018, and any other national laws which relate to the processing of personal data.

1.2 Please read the following carefully to understand our views and practices regarding your data and how we will treat it. This policy applies to information we collect about:

    • Visitors to our websites
    • Customers
    • Suppliers

    2. Visitors to our websites

    2.1 We may collect and process personal data about you in the following circumstances:

    2.1.1 when you complete the online contact forms on our website (“Site”) providing us with your name, address, email address and contact number;

    2.1.2 whenever you provide information to us when reporting a problem with our Site, making a complaint, making an enquiry or contacting us for any other reason. If you contact us, we may keep a record of that correspondence;

    2.1.3 when you visit our Sites we will retain details such as traffic data, location data, weblogs and other communication data, and the resources that you access (see section 2.2.2 on Cookies below); and

    2.1.4 whenever you disclose your information to us, or we collect information from you in any other way, through our Sites.

    2.2 We may also collect data in the following ways:

    IP Address
    2.2.1 We may collect information about your device, including where available your Internet Protocol address, for reasons of fraud protection. We may also collect information about your device’s operating system and browser type, for system administration and to report aggregate information to our Site developers. This is statistical data about our users’ browsing actions and patterns, and does not identify any individual.

    Cookies
    2.2.2 Our Sites use cookies to distinguish you from other users of our Sites. This helps us to provide you with a good experience when you browse our Sites and also allows us to improve our Sites.

    2.3 We may use your personal data for our legitimate interests in order to:

    2.3.1 provide you with information, or services that you requested from us;

    2.3.2 respond to an enquiry submitted via our online contact forms;

    2.3.3 allow you to participate in interactive features of our Sites, when you choose to do so;

    2.3.4 ensure that content from our Sites is presented in the most effective manner for you and for your device;

    2.3.5 improve our Sites and services;

    2.3.6 process and deal with any complaints or enquiries made by you; and

    2.3.7 contact you for marketing purposes, but only where you have explicitly signed up for these (see section 7 for further details).

    Website Links
    Our Site may, from time to time, contain links to and from the websites of third parties. Please note that if you follow a link to any of these websites, such websites will apply different terms to the collection and privacy of your personal data, and we do not accept any responsibility or liability for these policies. Please check before you submit your information to these websites.

    3. Customers

    3.1 We will collect details such as name, address, email address, and contact numbers in order to provide information and services to customers.

    3.2 We will share customer personal information with our employees to manage our relationship with you, and we will retain customer personal data for 80 years.

    3.3 We will use your personal data provided to comply with our contractual obligations arising from the agreements we enter into with our customers.

    3.4 We will use customer personal data for our legitimate interests including, with your consent, marketing our other products and services by mail and email.

    3.5 We will not transfer any customer personal data outside the European Economic Area (“EEA”).

    4. Suppliers

    We will collect details such as contact names, addresses, email addresses, and telephone numbers in order to contact you about goods and/or services we have ordered from you, to comply with our contractual obligations and to place further orders. We may share your personal data with our employees to manage our relationship with you, and we will keep your personal data for as long as we require your goods and/or services, subject to a maximum of six years from the date of our last contact with you. We will not transfer your personal data outside the EEA.

    5. Marketing

    5.1 We may use customer personal data to provide you with details about our products and services, business updates, and events which we think may be of interest, but only if you have given explicit permission for us to do so.

    5.2 You have the right to opt-out of receiving the information detailed in section 7.1 at any time. To opt-out of receiving such information you can:

    5.2.1 tick the relevant box situated in the form on which we collected your information;

    5.2.2 clicking the unsubscribe button contained in any such communication received; or

    5.2.3 email us at dataprotection@eclosix.com providing us with your name and contact details.

    5.3 Where you have subscribed to receive marketing correspondence from us, we will keep your personal data for six years from when you subscribed to receiving marketing information from us or until you unsubscribe from receiving such correspondence from us (whichever is earlier).